Does Cleanup include the scan?
Yes. You do not need to buy Malware Scan separately if you already know the site needs remediation.
Add-ons Security & tune Malware Cleanup
Clean a compromised site and hand it back with proof.
Malware Cleanup is for when a WordPress site on DomePlus is infected or heavily suspicious. We scan, remove what we can safely within scope, re-scan, and document everything in your support ticket so you can show the client a clear outcome.
$199/site
one-time · includes scan
Best for
Who this is for
- Client sites with known malware or spam injections
- Agencies that need cleanup without a full rebuild
- Follow-up after a Malware Scan that found issues
Scope
What’s included
- Initial malware / integrity scan
- Cleanup of known malware / injections within ~2 hours of remediation
- Compromised admin user review and password resets when needed
- Post-cleanup re-scan and load check
- Ticket report with what changed and hardening tips
How it works
Delivery process
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1
Backup first
We confirm a usable backup (or create one) before changing files — so cleanup does not make recovery harder.
-
2
Clean & verify
We remove or quarantine known bad files/code, fix obvious backdoors, then re-scan and verify the site loads.
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3
Report & harden
You receive a ticket summary. We recommend Care Pro if you want monthly scans and updates going forward.
Boundaries
Not included
- Full site redesign or data recovery from no-backup disasters
- Legal / forensic chain-of-custody reports
- Unlimited hours on heavily customized malware (we will quote an extension)
- Ongoing monitoring (add Care Lite/Pro after cleanup)
Typical timeline
Typically 1–3 business days after payment, depending on infection depth and backup availability.
FAQ
Common questions
What if cleanup needs more than ~2 hours?
We pause, report status in the ticket, and offer a scoped extension (often via WP Feature hourly) before continuing.
Will this change my panel plan?
No. Security packages use the separate services Stripe checkout — the same path as Care and projects.
Related
Other security packages
Malware Scan
$49/site
On-demand WordPress malware / integrity scan with a written findings report in your support ticket.
View detailsReady for Malware Cleanup?
Pay by card or request a quote on Services — opens a support ticket with our delivery checklist. Panel plan billing stays separate.